Track a Package

The “Picked Up by Shipping Partner” scan is automatically generated when your package’s shipping label is created and uploaded into our system. This scan informs our 3rd party eCommerce customers that progress is being made on your shipment. However, it does not mean that OSM has received the physical package for processing. There may be a slight delay from when this event is posted to when we receive the package from the retailer or merchant. For further assistance, please contact the retailer or merchant from whom you made your purchase. 

For security and to prevent potential theft, any changes to your delivery address must be processed or approved by the retailer or merchant with whom you placed the order. They are equipped to help with updating your address and ensuring your order is delivered to the correct location. Please contact them directly for assistance.

OSM Worldwide does not provide delivery services. We are parcel expediting experts who process and sort packages before passing them to a last mile carrier for final delivery. Most shipments arrive within 2-5 business days, though delivery times may vary based on factors such as destination or weather.

Once a package leaves one of our five OSM locations, it is transferred to a last mile carrier who is responsible for delivering it to your doorstep. Please be aware that while the physical package is progressing through the delivery network, electronic tracking data might not always be updated in real-time. The package is shipped alongside hundreds to thousands of other items, which the carrier must sort and route appropriately to ensure timely delivery to your address.

Tracking information can be delayed for a number of reasons. If it isn’t being being updated in a timely manner, we recommend that you reach out to the company from whom you ordered and inquire about shipping updates.

Please verify the tracking ID number provided by the retailer or merchant. Additionally, we recommend confirming with the retailer which shipping partner is handling your order to determine if OSM is responsible for delivery. This will ensure that you have accurate information regarding your shipment’s status and handling.

A specific delivery estimate should show up in your tracking information as soon as we transfer your package from our processing facilities to the courier. Generally speaking, packages usually arrive 2–5 business days after they leave our facilities.

We understand how frustrating these delays can be. For clarification on your delivery, it’s best to contact the company from whom you ordered.

We’re sorry that your delivery experience didn’t meet your expectations. If your order was damaged, lost or incorrect, the best thing to do is reach out to the company from whom you ordered. They should be able to assist you with a replacement or a refund.

To change or cancel your subscription, please contact the original retailer or merchant. They will be able to assist you.

OSM is not able to see or share details about the original sender. We suggest checking the package contents or reviewing your recent transactions to help identify the source. In some cases, the package may be a gift sent directly to you. 

International deliveries can be complex, and sometimes there are residual costs that need to be handled at the very end. Reach out to your supporting international post office for an explanation of any dues and taxes that might be owed. If that doesn’t resolve the issue, contact the company from whom you ordered; they should be happy to help you get your package.

Last mile delivery refers to the very last stage of the delivery process, with any carrier, when a parcel is moved from a transportation hub to its final destination; usually a personal residence. 

OSM Worldwide is an eCommerce parcel expeditor who processes and sorts packages before passing them to a last mile carrier for final delivery. Our OSM Premium Network leverages streamlined transportation routes, technologically advanced operations and data-driven insights to ensure fast, cost-effective and reliable package delivery within 2-5 business days.

One Stop Mailing LLC, doing business as OSM Worldwide, is an eCommerce shipping partner that specializes in providing reliable and cost-effective domestic and international shipping solutions for businesses.