Privacy Policy

OSM Worldwide Online Privacy Policy

Introduction

This privacy policy (“Privacy Policy”) describes the ways OSM Worldwide and its affiliates and subsidiaries (“We”, “Us”, or “OSM Worldwide”) collect, store, use, disclose, and protect your personal information. We use the term “personal information” to describe information that can be associated with you and can be used to identify you. Personal information does not include information that does not identify a specific person. You agree to the practices regarding your personal information described in this Privacy Policy when you use OSM Worldwide or other OSM Worldwide online services (collectively, the “OSM Worldwide services”).

Information We Collect

When you use or inquire about OSM Worldwide’s services, we may collect certain information relating to that use, some of which may be personal information. The information we may collect includes: identifying and contact information (such as name, physical or email address or telephone number), payment information (such as a credit or debit card number, or other payment account), information relating to employment (such as if you send or receive a package on behalf of a business), commercial information (such as products or services purchased), internet/network information (such as username, password, or information relating to your usage of our website), geolocation data (such as the location of your computer or mobile device), or other information (such as package tracking numbers). We collect this information to fulfill requests and orders relating to your account, provide customer service, detect and protect against security events and fraud, audit consumer interactions and transactions, and provide information about our products and services. We may collect this information from you, your device, forms you submit, or through our service providers. We may also collect information offline through forms to collect data for new customers or via phone conversation, in person meetings and/or email and text message dialogue.

Our Use of Personal Information

We may use your personal information for (i) marketing and promotional purposes; (ii) feedback purposes; (iii) statistical analysis of visitors’ behavior; (iv) product development or enhancement; (v) content improvement; or (vi) customization of content and layout of OSM Worldwide online services. Names, postal and email addresses, and phone numbers collected may be added to our databases and used for future contact regarding new products and services, upcoming events, status of orders placed online, and customer service.

Sharing Personal Information in Connection with OSM Worldwide Services

To provide OSM Worldwide services, we may share some of your personal information with other entities who perform services for OSM Worldwide. We may share your personal information with service vendors who are authorized to use your personal information only as necessary to support and/or facilitate our customer transactions. We may also share some of your personal information as otherwise permitted or required by law or as authorized by you.

Updating and Correcting Your Personal Information

Keeping your information accurate and up to date is very important. If your personal or account information is incomplete, inaccurate or not current, please contact OSM Worldwide at info@osmworldwide.com.

Cookies and Similar Technology

When you access OSM Worldwide online services, we, or third parties we hire to track how our website is used, may place small data files called “cookies” on your browser or other access device. Cookies are pieces of data stored on your device and are assigned by a web server to the browser on your device. When you return to a site you have visited before, your browser gives this data back to the server. These may be used so that we can better serve visitors when they purchase a product on our website, request additional information about our company, products or services, or participate in various activities posted on our site.

A “session cookie” may be sent to your computer or other access device when you log in to OSM Worldwide online services. This type of cookie recognizes you if you visit multiple pages on a site during the same session, so that you do not need to be prompted for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect. “Persistent” or longer-lasting cookies can be used for other purposes, such as to record user experience preferences when you use a website and to inform you about OSM Worldwide products and services during and after your visit to OSM Worldwide online services. These cookies do not expire once you log out or close your browser. Although cookies are stored on the visitor’s hard drive and not stored, in any form, by us, the visitor can set his or her browser to provide notice whenever a cookie is received, which gives the visitor the opportunity to decide whether to accept it or not. You are also free to decline our cookies if your browser permits, but doing so may interfere with your use of OSM Worldwide online services.

We and our third party service providers may also use technologies similar to cookies to track your interaction with OSM Worldwide online services. Some of these technologies include web beacons, clickstream software, pixels, tags and Flash objects. Certain email communications you may receive from us, if you sign up for our email distribution service, may contain web beacons, which may not be visible as the beacon is generally a 1×1 pixel that is often designed to blend into the background of a Web page. We use may use beacons to monitor the effectiveness of ad banners in our email distributions. Certain OSM Worldwide online services website pages may have clickstream software installed which provides us with information about which pages the visitors came from, what navigational paths they took, and which areas of the site they visited. As with cookies, you are free to decline such technologies if your browser permits. You should refer to your browser’s instructions to remove cached history and images from your device. Deleting or disabling cookies will not remove Flash objects. You should refer to Adobe’s website (http://www.adobe.com) for more information on how to disable these objects.

OSM Worldwide and the third parties who may assist in operating OSM Worldwide online services do not respond differently or limit their practices under the terms of this policy when you access those online services with a browser that uses a do not track signal or similar mechanism.

Storage and Protection of Personal Information

We maintain administrative, technical, and physical safeguards that are designed to protect the privacy and security of personal information. In order to help secure personal information collected from you as an OSM Worldwide services user, all of your personal information is stored in computers at a 24-hour guarded facility behind a secure, multi-layer firewall that is only accessible by certain qualified employees of OSM Worldwide. However, the internet is not a fully secure environment, and we cannot ensure or warranty the security of any information transmitted to or generated by OSM Worldwide in connection with OSM Worldwide services. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our administrative, technical, and physical, or other operational, safeguards. You play a critical role in protecting your information by maintaining up-to-date computer security protections. Steps you take to ensure the security of your computer, computer passwords, or other personal identifier authentication mechanisms are key components of the protection of your personal information. You agree that you are responsible for any additional verification procedures and security you deem necessary.

By using OSM Worldwide services, you agree that the procedures provided for in this Privacy Policy and the procedures implemented on OSM Worldwide services to protect personal information and to verify the identity of OSM Worldwide services users including, but not limited to, those procedures described in the foregoing paragraph, constitute commercially reasonable website security and customer verification procedures.

Suspicious Email

It is our policy not to email you or send you electronic communications to request non-public personal information or account information (such as a username or password). If you receive an unsolicited email or other electronic communication that appears to be from OSM Worldwide but you suspect may be from another source and might be fraudulent, please email us at info@osmworldwide.com.

Personal Information on Children

We respect the privacy of children and encourage all parents to supervise their children’s computer usage. We do not intend to invite children to visit OSM Worldwide online services and we do not knowingly collect or retain personal information from children under the age of thirteen (13). For more information on the Children’s Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission website at www.ftc.gov.

Notice to Persons Accessing the OSM Worldwide Site Outside the United States

If you access the OSM Worldwide services outside the United States, any information you provide to us through the OSM Worldwide services will be transferred out of that jurisdiction and into the United States. If you do not want your personally identifiable information to leave that jurisdiction, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the United States.

Rights for Residents of Certain States

Some state laws grant additional privacy rights to their residents.  If you are a resident of California, in addition to other rights described in this Privacy Policy, you also have the following rights:

  • You have a right to request that we disclose what personal information relating to you that we collect, share or sell.
  • You have a right to request that we delete certain personal information relating to you that we maintain.
  • You have a right to opt-out from the sale by a business of your personal information. OSM Worldwide does not currently sell personal information relating to California residents.
  • To make such a request relating to these California rights, please send an email request to customerservice@osmworldwide.com. We may need to obtain information about you or the personal information in order to verify and respond to your request.  If you have an authorized agent, that person also may submit requests relating to your California privacy rights.  We will need to obtain verification of the agent’s identity and their authority to act on your behalf.
  • A business may not discriminate against a California resident that exercises their privacy rights under state law.
Contacting Us About Privacy Questions

If you have questions or concerns regarding this Privacy Policy, you should contact us by email at info@osmworldwide.com.

Changes to this Privacy Policy

This Privacy Policy is subject to change. Please review it periodically. If we make changes to the Privacy Policy, we will revise the “Last Updated” date at the top of this Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the site. Your use of OSM Worldwide services following these changes means that you accept the revised Privacy Policy. We also reserve the right to contact site visitors regarding changes to this privacy policy.