Customer Service

A True Partner for Your Business

With over 20 years of experience, we have what it takes to support your business every step of the way. Our consultative approach to onboarding, processing and delivery, creates customized shipping solutions to meet your needs and improve your business.


Rapid, Transparent Shipping

We know your customers demand fast, accurate delivery. That’s why we proudly deliver 98 percent of domestic packages in just two to five business days. Simple invoicing, along with our OSMART technology platform—which provides 24/7 access to eBOLs, reports, tracking information and more—makes it easy to manage both domestic and international shipping.

State-of-the-art Processing

Complete National Coverage

Five strategically placed regional hubs assure fast delivery anywhere in the United States. These state-of-the-art processing facilities offer the latest innovations for weighing, scanning and routing to the closest USPS center.


Shipping Software Integrations

We make getting started as easy as possible for our customers by offering seamless integrations with many leading shipping software providers. This enables you to fully leverage our premium shipping services within the existing framework of your business.


Last Mile Delivery with USPS

OSM is an approved USPS shipping consolidator and partners with USPS for last mile delivery on domestic packages. By combining our expertise with the extensive coverage of USPS, we enhance efficiency and accuracy which reduces your overall shipping costs.

Recognized for Excellence

Always working to serve you better, we’ve been included in the Inc. 5000 list of the country’s fastest-growing companies every year since 2011. We’re proud to be a partner of USPS, as well as major postal authorities around the globe. 

Committed to Sustainability

Efficiency and sustainability go hand in hand, which is why we’re constantly shrinking our environmental footprint. From paperless reporting and billing to optimized routes and fleets, we’re protecting our planet as well as your bottom line.

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