Frequently Asked Questions
Find answers to common questions about OSM Worldwide’s shipping services, capabilities and solutions.
Shipping Services FAQs
Once packages are scanned into the OSM network, they can be tracked through our Track a Package page or via our tracking API. The API enables businesses to integrate shipment visibility directly into their own systems, providing real-time tracking updates and a consistent customer experience.
For domestic shipments, package size and weight both influence shipping costs. Packages must not exceed 35 lbs. In most cases, packages may not exceed 108 inches in combined length and girth.
Refer to our parcel guidelines for additional shipping information.
OSM Worldwide supports a broad range of eCommerce businesses and 3PL providers. Our shipping solutions are designed to address the operational requirements of a variety of industries, including:
- Clothing and apparel shipping
- Beauty and personal care shipping
- Electronics shipping
- Supplements shipping
- Home goods shipping
- Pet products shipping
- Home medical equipment shipping
- Subscription box shipping
- Publication shipping
For businesses seeking shipping services, OSM is a great partner.
OSM offers a range of domestic and international shipping services designed to support different delivery requirements, transit times and business objectives.
Domestic shipping services:
- Parcels
- Marketing Parcels
- Bound Printer Matter (BPM)
International shipping services:
- OSM Global Priority
- OSM Global Priority ePacket
- OSM Global Priority Parcel
Domestic shipping costs are determined by several factors:
- Package dimensions: The physical size of a package is used to calculate dimensional weight (DIM weight). Larger packages generally cost more to ship.
- Package weight: Shipping costs may be based on either the actual package weight or the dimensional weight, depending on which is greater.
- Shipping destination: Distance is measured through shipping zones. In general, shipments traveling farther distances and crossing more zones incur higher shipping costs.
- Delivery speed: Faster delivery services typically carry higher rates. Available service options may vary depending on shipment origin, destination and required transit time.
Understanding these factors can help businesses make informed decisions about packaging, service selection and shipping strategy.
Shipping costs can have a significant impact on customer behavior and overall business performance. When shipping costs are perceived as too high, shoppers may abandon their carts before completing a purchase.
Several factors contribute to this:
- Purchase decisions: Shipping costs often influence whether a customer completes a transaction.
- Customer satisfaction: Clear, upfront communication about shipping costs helps set expectations and improve the customer experience.
- Customer loyalty: Transparent pricing and reasonable shipping costs can encourage repeat purchases and strengthen customer relationships.
- Competitive positioning: Customers frequently compare shipping costs across retailers. Excessive shipping charges can drive potential buyers to competing brands.
Developing an efficient shipping strategy can help reduce cart abandonment, improve conversion rates and support long-term customer retention.
Most domestic shipments are delivered in an average of three days. OSM operates seven days a week and continuously optimizes package processing and transportation to support reliable delivery performance.
International delivery times typically range from 4–14 business days, depending on the destination country and selected shipping service.
No. OSM Worldwide does not currently offer guaranteed delivery-date services.
Yes. OSM Worldwide follows USPS regulations and guidelines regarding hazardous materials and other restricted or non-mailable items. All domestic shipments must comply with applicable USPS requirements and OSM shipping guidelines. For a complete list of restricted and prohibited materials, refer to the USPS Hazardous Materials Guidelines.
Shipping prices are based on several shipment characteristics, including:
- Package dimensions
- Package weight
- Shipping destination
- Service level selected
Because requirements vary from business to business, OSM provides customized pricing based on your specific shipping profile and volume. Contact our team to discuss your shipping needs and request a tailored quote.
OSM provides domestic and international shipping solutions for businesses shipping within the United States and around the world.
Domestic coverage includes:
- The United States
- Puerto Rico
- The U.S. Virgin Islands
- Military addresses (APO/FPO/DPO)
Internationally, OSM ships to more than 180 countries and territories through its global shipping network.
OSM employs established operational processes and shipment visibility tools to help protect packages throughout the shipping journey.
From package processing and transportation to tracking and monitoring, we follow industry best practices designed to support the safe, secure and reliable movement of shipments across our network.
Contract terms and minimum volume requirements vary based on shipping needs, service requirements and business objectives.
Contact our team to discuss your shipping profile and operational requirements. We will work with you to identify a solution that aligns with your business goals.
OSM typically works with businesses that ship 1,000 or more packages per day.
Our solutions are designed to support high-volume eCommerce brands, retailers and 3PL providers that require scalable domestic and international shipping services.
OSM provides end-to-end shipment visibility through the OSMART technology suite.
Businesses can track, trace and manage shipments 24/7 through a centralized platform designed to provide real-time visibility and support more informed shipping decisions.
Customers can receive assistance by using our Contact Us page or by visiting the FAQ section of our Track a Package page.
These resources provide answers to common shipping questions and access to additional support when needed.
Yes. OSM offers real-time integrations with leading shipping and logistics software providers.
Our integration capabilities help automate data exchange, streamline operational workflows and improve shipment visibility, allowing businesses to manage shipping processes more efficiently.
OSM Worldwide follows USPS regulations and guidelines for hazardous materials shipping.
All hazardous shipments must comply with applicable packaging, labeling and transportation requirements. Businesses should review USPS hazardous materials guidelines to determine whether a product qualifies for shipment.
Yes. OSM can support customized shipping schedules based on your operational requirements.
Whether your business ships weekly, monthly, quarterly or on another schedule, we work with you to establish a shipping cadence that aligns with your fulfillment and delivery objectives.
In the event of a lost or damaged package, OSM works quickly to investigate the issue and determine the appropriate next steps.
Our team coordinates with the relevant parties to help resolve shipment issues as efficiently as possible and minimize disruption to your customers.
Businesses can reduce both environmental impact and shipping costs through a combination of packaging optimization, transportation efficiency and strategic carrier selection.
As a certified CarbonNeutral® company, OSM focuses on reducing fuel consumption and emissions through optimized transportation routes, efficient network design and the use of established last mile delivery networks. These efforts help businesses support sustainability goals while maintaining cost-effective shipping operations.
Domestic shipping refers to the transportation of packages within the United States and U.S. territories, including Puerto Rico, the U.S. Virgin Islands and military addresses (APO/FPO/DPO).
The domestic shipping process may involve multiple carriers and transportation stages before a package reaches its final destination. The best shipping solution for a business depends on factors such as package size, shipment volume and delivery expectations.
OSM operates seven days a week and optimizes package movement through its network to support reliable delivery performance.
International Shipping FAQs
OSM offers multiple international shipping services designed to accommodate different delivery requirements, transit times and shipping profiles.
International shipping services:
- OSM Global Priority
- OSM Global Priority ePacket
- OSM Global Priority Parcel
International shipping involves a series of coordinated steps that move goods from one country to another while meeting applicable customs and regulatory requirements.
The process typically includes:
- Shipment collection: Goods are collected from the sender’s location, such as a warehouse, fulfillment center or business facility.
- Packaging and export preparation: Packages are prepared for transit, labeled appropriately and accompanied by any required export documentation.
- Origin customs clearance: Shipments are reviewed by customs authorities in the originating country to ensure compliance with applicable regulations.
- International transportation: Goods are transported to the destination country by air, land or sea, depending on the service selected and destination requirements.
- Destination customs clearance: Upon arrival, shipments undergo customs review in the destination country and may be subject to duties, taxes or additional documentation requirements.
- Last mile transportation: Once customs clearance is complete, packages are transferred to local delivery providers for final-mile delivery.
- Delivery: The shipment is delivered to the recipient, completing the international shipping process.
Understanding each stage helps businesses better plan for transit times, compliance requirements and customer expectations.
OSM Worldwide ships to more than 180 countries and territories.
Our international network supports reliable delivery across a broad range of global destinations, helping businesses expand their reach and serve customers around the world.
International shipments are typically delivered within 4–14 business days.
Actual delivery times vary based on factors such as destination country, customs processing, local delivery infrastructure and the shipping service selected.
Yes. OSM offers international shipping insurance to help protect eligible shipments against loss or damage during transit.
Businesses shipping high-value products may choose insurance coverage to help reduce financial risk and provide additional peace of mind.
International shipments may include a wide range of products, provided they meet applicable shipping requirements and destination-country regulations.
Common examples include:
- Apparel
- Books and publications
- Consumer goods
- Home products
- Personal care items
All shipments must comply with applicable weight and dimension requirements, as well as restrictions related to hazardous or prohibited materials.
Yes. Every country establishes its own import regulations, restrictions and customs requirements.
These rules may govern:
- Which products can be imported
- Required documentation
- Packaging and labeling standards
- Duties, taxes and fees
- Environmental or recycling requirements
For example, countries within the European Union (EU) may require specific labeling and packaging standards to support recycling and environmental compliance. Certain countries may also restrict or prohibit imports from specific regions.
Because regulations can change over time, businesses should verify destination-country requirements before shipping internationally.
Yes. OSM supports international shipping operations and helps manage the documentation and compliance requirements associated with customs clearance.
Our team works to ensure shipments are prepared with the appropriate information needed for international transit, helping reduce delays and support efficient cross-border delivery.
While customs authorities ultimately control the clearance process, proper preparation and documentation can help facilitate a smoother shipping experience.
International shipping is the process of transporting goods across international borders.
It enables businesses to reach customers in global markets by moving products from one country to another while complying with customs regulations, documentation requirements and destination-country import rules.
International shipping often involves multiple transportation providers, customs agencies and delivery networks working together to complete the shipment.