8 Signs It’s Time to Reconsider Your Shipping Partner

By Rob Glover, March 19, 2024

In today’s fast-paced and competitive market, choosing the right shipping partner is crucial to smooth operations and customer satisfaction. However, as your business grows and evolves, it’s important to periodically reassess whether your current shipping partner is still meeting your needs effectively.

Taking a fresh look at your shipping services may enable you to improve delivery performance and reduce costs. A true shipping partner can help you navigate your entire shipping process, finding opportunities to improve efficiency while cutting expenses and improving satisfaction.

It may be time to find a new partner if any of these 8 statements ring true.

1. You need to scale up your operation and you’re seeking a provider that has the infrastructure, systems and capacity to make adjustments when needed.
2. You want your shipping partner to understand your business and work with you to recommend shipping products and processes that save you shipping time and money.
3. You know there are new technologies available that increase sorting accuracy while reducing processing times and are looking for a partner that keeps pace with these developments.
4. You want more flexibility in terms of pricing, pick-ups and delivery times. Your provider won’t adjust their schedule to meet your unique needs.
5. You are sustainably conscious and want a shipping service that incorporates eco-friendly practices—like partnering with the USPS for final mile delivery—and is CarbonNeutral^® certified.
6. Your invoices are confusing and difficult to reconcile. Consolidating to a single domestic service level would simplify your pricing structures and streamline your invoicing process.
7. Your surcharges are overwhelming and affecting your net profit. You would like a partner who can help you understand them and identify strategies to offset their impact.
8. Your customers expect their deliveries on time and your current provider is missing the mark. They control the cost and schedule with dictated terms, instead of working with you—as your advocate—to develop a solution that meets your needs.

Bottom line … if you feel like you have a shipping vendor, when what you really need is a shipping partner, let us help.

We can guide you through every step of the international shipping and domestic shipping process.

About the Author

Rob Glover, vice president of sales, joined OSM Worldwide in 2019. Active in the small parcel/postal workshare industry for over 25 years, Rob thrives on helping eCommerce companies find new and innovative ways to improve results through technology, fulfillment and delivery solutions that best fit their businesses.