FAQs

OSM Worldwide is dedicated to delivering your package in the most efficient way possible. To do so, we work closely with the company you ordered your pacakge from, streamlining the shipping process as we route your package to the United States Postal Service (USPS) for final delivery. If you have questions about the shipping of your package, please contact the company you ordered from, or review the FAQs below.

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When will I receive my package? VIEW ANSWER

OSM Worldwide works with the finest logistics companies and the United States Postal Service (USPS) to deliver packages within 1 to 5 business days on average.

Who is delivering my package? VIEW ANSWER

OSM coordinates the process, working directly with the company you purchased your item from and facilitating transfer to the United States Postal Service (USPS). Your local Post Office will make the final delivery of your package.

Why does OSM Worldwide rely on the United States Postal Service (USPS) for final delivery? VIEW ANSWER

OSM Worldwide takes advantage of the Post Office’s extensive infrastructure and six-day delivery schedule to deliver your package in the most efficient way possible.

How do I track my package? VIEW ANSWER

Visit the USPS Tracking site and enter your USPS tracking number.

The tracking shows the mail piece was delivered, but I have not received it. What should I do? VIEW ANSWER

Either the package was delivered to the wrong location, or was picked up by someone else. Contact your local Post Office or the company you ordered from to discuss the matter.

How many attempts will the Post Office make before my package is returned? VIEW ANSWER

After two attempts, the Post Office will leave a notice slip with instructions on how to receive your package.

I received a notice slip from the Post Office. What should I do? VIEW ANSWER

Go to your local Post Office to pick-up your package or call the number on the slip to arrange delivery.

What if the package was damaged or the address initially supplied was incorrect? VIEW ANSWER

Contact the customer service department of the company from which you purchased the item. Return policies vary with every company.