2016 STATE OF ONLINE SHOPPER DELIVERY EXPECTATIONS STUDY
To nurture lasting relationships with online consumers, retailers must focus on fostering trust and a reputation for reliable delivery. Today’s online shoppers demand faster and more affordable e-commerce delivery, and they have many improved methods at their disposal to hold retailers accountable for proper delivery services.
Get insight into their expectations and actions by downloading our exclusive "State of Online Shoppers Delivery Expectations and Actions" study.
- When will a shopper contact customer service about a late delivery?
- How many online shoppers share their frustrations in social media?
- How much transparency is expected in the shipping process?
- Do consumers prefer one shipping carrier over another?