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Delivery That Drives a Profit: Establishing New Metrics for eCommerce Success

Maximizing the value of every dollar spent on shipping starts with taking a closer look at your partners and overall strategy.

Today’s brands and eCommerce retailers recognize that delivery affects far more than transit times. It shapes customer experience, influences satisfaction and strengthens the overall perception of the brand. As a result, leaders are broadening how they evaluate shipping performance by moving beyond traditional cost or speed KPIs.

Summary

A more holistic view of delivery — grounded in insight-backed metrics — shows how each decision affects profitability and helps teams prioritize, plan and cross-functionally align. This white paper expands on that approach.

Inside you’ll find: 

  • How adapting your shipping model to evolving customer expectations can positively impact your bottom line.
  • A new profitability scorecard that shows how essential metrics — including average order value (AOV), shipping cost by service and net profit per order — help you identify the mix of cost, speed and customer response that brings the strongest return.
  • The four key levers behind every profitable delivery strategy.

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