If these FAQs did not answer your question, please contact us for more information regarding your package.
If these FAQs did not answer your question, please contact us for more information regarding your package.
The “Picked Up by Shipping Partner” scan is automatically generated when your package’s shipping label is created and uploaded into our system. This scan informs our 3rd party eCommerce customers that progress is being made on your shipment. However, it does not mean that OSM has received the physical package for processing. There may be a slight delay from when this event is posted to when we receive the package from the retailer or merchant. For further assistance, please contact the retailer or merchant from whom you made your purchase.
For security and to prevent potential theft, any changes to your delivery address must be processed or approved by the retailer or merchant with whom you placed the order. They are equipped to help with updating your address and ensuring your order is delivered to the correct location. Please contact them directly for assistance.
OSM Worldwide does not provide delivery services. We are parcel expediting experts who process and sort packages before passing them to a last mile carrier for final delivery. Most shipments arrive within 2-5 business days, though delivery times may vary based on factors such as destination or weather.
