Frequently Asked Questions
OSM Worldwide is an eCommerce and direct-to-consumer (DTC) parcel expeditor. We process and transport packages through our logistics network before transferring them to a trusted last mile partner for delivery.
OSM Worldwide is a parcel expeditor. We move packages through our logistics network and then transfer them to a trusted last mile partner that completes delivery to your address.
OSM Worldwide does not provide delivery services to the door. We process and transport packages before transferring them to a last mile partner.
Most shipments arrive within an average of three days, although delivery times may vary based on factors such as destination or weather conditions.
If tracking shows your package as delivered but you cannot locate it, check with neighbors, building staff, mailroom or other household members who may have accepted the delivery.
If you are still unable to locate the package, please contact the merchant from whom you made your purchase for assistance.
The “Picked Up by Shipping Partner” tracking event is automatically generated when a shipping label is created and uploaded into our system.
This status indicates that shipment information has been received, but it does not necessarily mean OSM has physically received the package for processing. There may be a short delay between label creation and when the retailer or merchant transfers the package to our network.
For additional assistance, please contact the retailer or merchant from whom you made your purchase.
This is normal.
OSM provides tracking updates while your package is moving through our network. Once the package is transferred to the final mile partner, that carrier may provide additional tracking events through its own system.
If you have questions about delivery, please contact the retailer or merchant from whom you made your purchase.
Not necessarily.
Tracking updates may be unavailable for 24–48 hours while your package transfers from the OSM network to the last mile partner. Tracking will resume once the package is scanned by the partner.
If tracking does not update after several days, please contact the retailer or merchant from whom you made your purchase for assistance.
For questions regarding a delayed delivery, please contact the retailer or merchant from whom you made your purchase.
The merchant can work directly with the last mile partner to investigate delivery issues and provide additional assistance if necessary.
OSM Worldwide processes and transports eCommerce shipments through our logistics network.
Once packages move through our network, they are transferred to a trusted last mile partner that completes delivery.
A delivery estimate should appear in your tracking information after your package has been transferred from OSM’s processing facilities to the last mile partner.
Packages typically arrive approximately three days after leaving our facilities.
For security purposes, delivery address changes must be approved or processed by the retailer or merchant from whom you placed the order.
Please contact them directly for assistance.
In most cases, redelivery requests and package holds must be arranged through the last mile partner.
When available, you may also update delivery instructions on the OSM Track a Package page.
To change or cancel a subscription, please contact the retailer or merchant that manages the subscription service.
They will be able to assist you with account changes, cancellations and billing questions.
Tracking updates remain available on the OSM Track a Package page until final delivery, regardless of which partner completes the shipment.
For additional questions regarding package status, please contact the retailer or merchant from whom you made your purchase.
Last mile delivery is the final stage of the shipping process in which a package is transported from a local transportation hub or delivery facility to its final destination.
For most consumer shipments, the final destination is a residential address.
OSM supports last mile delivery by processing, sorting and transporting packages through our logistics network before transferring them to a last mile partner.
This approach helps streamline package movement and supports reliable delivery performance, with most shipments arriving in an average of three days.
OSM Worldwide does not sell products or ship items directly to consumers.
If you receive a package you do not recognize, please contact the retailer or merchant listed on the shipping label, return address or order documentation for additional information.
If your package was damaged, missing items or contained incorrect products, please contact the retailer or merchant from whom you made your purchase. They can assist with replacements, refunds or additional order support.
This message usually indicates that a shipping label has been created but the package has not yet been transferred to OSM for processing.
Please allow 24–48 hours for tracking information to become available.
If the issue persists, contact the retailer or merchant from whom you made your purchase for assistance.
OSM does not manage customs duties, taxes or import fees for international shipments.
If your package is being held or payment is being requested, please contact the retailer or merchant for guidance on next steps and resolving the issue.
One Stop Mailing LLC, doing business as OSM Worldwide, is an eCommerce parcel expeditor that provides domestic and international shipping solutions for businesses.
OSM processes and transports packages through its logistics network before transferring them to trusted last mile partners for delivery.