Testimonials

"OSM Worldwide has saved us over 12% on our outgoing flat mail annually. Additionally, their tracking capabilities allow us to accurately charge-back our departments effortlessly."

Manager, Campus Mail Services
Northern Illinois University

"I highly recommend OSM Worldwide if you're looking to cut costs and increase efficiency for your business operations. OSM Worldwide commitment to excellent customer service saves our staff valuable time and the hospital a substantial amount of money."

Carl Clemmons
Mailroom Manager
Northwest Community Hospital

"Since working with OSM Worldwide we have managed to save 35% on the delivery of our domestic books, beating out UPS and FedEx by a considerable margin. Additionally, we are saving 30% on all of our International Mail."

FASEB, Washington DC

""As a mass mailer we require a seamless process to expedite our International Mail, One Stop has been doing it flawlessly for us for over two years. I recommend this service to anyone who wants to save money and focus on building their business."

Darryl Jackson
Vice President
Zip Mailing

"We send our books, parcels, and international mail through OSM Worldwide. They deliver a high level of service and Independent Publishing Group saves money."

Independent Publishing Group

Home > Track a Package > FAQ

FAQ

Q. Who is delivering my package?
A. Your local post office will make the final delivery of your package.

Q. When will I receive my package?
A. OSM Worldwide works with the finest logistics companies and the USPS to deliver packages within 3 to 5 business days on average.

Q. What number do I use to track my mail piece?
A. You can use the package ID, or Delivery Conformation number.

Q. Is there a customer service number or link I can use if I have questions or concerns.
A. Yes, upon entering your tracking number a link will appear which will direct you to customer service.

Q. What if my tracking information is unavailable?
A. OSM Worldwide requires 24 hours after the package has been shipped before tracking is available. If the tracking information is still unavailable after 48 hours please contact the company you purchased your item from.

Q. How many attempts will the Post Office make before my package is returned?
A. Two.

Q. I received a yellow slip from the Post Office, what should I do?
A. Go to the Post Office to pick-up your package or call the number on the slip to arrange delivery.

Q. What if the mail piece was damaged or the address is incorrect?
A. Contact the company you purchased the item from. Return policies vary with every company.

Q. The tracking shows the mail piece was delivered, but I have not received it. What should I do?
A. Either the package was delivered to the wrong location, or was picked up by someone else. Contact your local Post Office or the original sender to discuss the matter.